Fund Reversal and Refund Governance Policy
This policy establishes the complete framework for requesting, calculating, and receiving billing returns for flight allocations initialized through the Brantoreva digital platform. Our corporate entity coordinates transport schedules under strict civil aviation timelines. Consequently, all transactional reversals operate within a clear, time-delimited architecture to balance passenger flexibility with fixed operational overhead.
Section I: Structural Conditions for Return Eligibility
Billing reversals are determined by the precise time an official cancellation request is received relative to the scheduled departure time. All passengers must finalize their transactional obligations in person at our registered office located at Poh Leng Building, 21 Moonstone Ln, Singapore 328462. Once a transaction is completed at our corporate location, the following conditional tiers govern the return of fees:
1. Advance Cancellation Requests
If a passenger submits a formal cancellation notice twenty-four hours or more prior to the calendar date of the scheduled journey, the entire payment will be returned. No administrative penalties, processing deductions, or withholding fees apply to cancellations completed inside this window.
2. Same-Day Cancellation Requests
If a passenger coordinates a cancellation on the actual calendar day of the scheduled journey, a deduction of fifty percent of the total transaction balance occurs. The remaining half of the original payment is returned to the individual, while the retained half covers the immediate airport slot allocations and ground handling costs that cannot be recovered.
3. Exclusions and Forfeitures
No billing returns are permitted if a passenger fails to arrive at the designated terminal exactly one hour prior to departure, resulting in a no-show classification. Furthermore, if boarding is denied due to a failure to present valid government identification on the day of travel, the event is seen as a same-day cancellation, and the corresponding fifty percent deduction applies.
Section II: Banking Requirements and Processing Protocols
To execute a fund reversal, our administrative department utilizes a systematic process to prevent fraudulent activity and comply with economic transparency standards.
| Step | Process | Details |
|---|---|---|
| Step 1 | Formal Request | Submitted via jet@brantoreva.com. |
| Step 2 | Credential Input | Passenger submits secure bank credentials. |
| Step 3 | Corporate Dispatch | Transfer initiated within 24 hours. |
| Step 4 | Bank Reflection | Funds appear within 1 to 7 business days. |
Our accounting team requires the passenger to submit accurate bank routing numbers, account identifiers, and the full name of the primary account holder. Brantoreva dispatches the electronic funds within twenty-four hours of receiving both the formal cancellation request and the necessary banking credentials.
While our corporate team processes the transfer within this twenty-four-hour window, the time required for the funds to reflect on the individual's personal ledger depends on their specific banking provider. This external clearing window typically ranges between one and seven business days. Brantoreva is not liable for intermediate processing delays caused by third-party banking institutions or international correspondent banking networks.
Section III: Singapore Statutory Framework and Compliance Foundations
Our billing reversal protocols are designed to align with the regulatory mandates enforced by the Republic of Singapore.
1. Consumer Protection Fair Trading Act (CPFTA)
This policy operates under the guidelines of the Consumer Protection Fair Trading Act of Singapore. We ensure absolute transparency by disclosing all potential fees, time-dependent deductions, and processing conditions prior to the finalization of transactions at our registered office.
2. Personal Data Protection Act (PDPA)
The bank routing data, account credentials, and identifying details collected during the fund reversal process are managed in strict compliance with the PDPA. These sensitive details are utilized solely for verifying identity and executing the electronic transfer, after which they are handled according to our standard data retention and minimization schedules.
3. AML Compliance
To satisfy Singapore regulatory guidelines regarding AML and countering the subsidization of terrorism, all refunds must be redirected to the original bank account or individual who finalized the payment at our physical office. No third-party transfers are permitted under any circumstances.
Section IV: Inquiries and Support
For questions regarding return eligibility, or to submit banking details for a pending reversal, contact our compliance desk via our portal or direct email at jet@brantoreva.com.
Our team monitors communications from 10:00 AM to 5:00 PM, SGT, Monday through Friday. Inquiries submitted after business hours or during public holidays undergo evaluation on the following business morning. All billing resolutions are documented in writing to maintain historical compliance records.