Terms of Carriage and Service Engagement
This document governs the relationship, rights, and obligations between Brantoreva and individuals engaging our digital platform or utilizing our private aviation coordination services. By initializing a booking request through this portal, you agree to comply with the stipulations detailed below.
Operating Framework and Service Allocation
Brantoreva acts as a private aviation operator organizing transport solutions out of Singapore. Air transport logistics involve complex coordination with terminal authorities, civil aviation bodies, and regulatory frameworks. The services provided via this website are available to individuals who possess the full legal capacity to enter into binding agreements.
All communications regarding schedule adjustments, operational logistics, or general assistance are handled via our electronic service channel at jet@brantoreva.com. Our operational monitoring team remains active from 10:00 AM to 5:00 PM Singapore Standard Time (SGT), Monday through Friday, excluding Singapore public holidays.
The Two-Step Reservation Architecture
To ensure operational efficiency, we utilize a dual-stage booking process that transitions from a digital hold to a physical validation.
| Stage | Process | Details |
|---|---|---|
| Stage 1 | Digital Hold | Holds seat configuration for 48 hours. |
| Stage 2 | In-Person Core | Full transaction completed at the physical headquarters: Poh Leng Building, 21 Moonstone Ln, Singapore 328462. |
1. The Digital Allocation Period
When a passenger reserves a spot through our digital portal, Brantoreva places an operational hold on that specific seat configuration. This digital hold remains valid for a maximum duration of 48 hours from the exact time the online entry is recorded. If the secondary stage is not finalized within this 48-hour window, the temporary hold automatically expires, and the seat is returned to our active inventory for public availability.
2. In-Person Payment and Validation
To convert a temporary hold into a finalized booking, the passenger must visit our registered corporate headquarters located at:
Brantoreva Registered Office: Poh Leng Building, 21 Moonstone Ln, Singapore 328462
During this office visit, the passenger must clear the full outstanding amount for the booking. The complete boarding location details, private terminal specifics, and initial flight manifest inputs are provided exclusively during this face-to-face transaction at our physical office. No reservation is legally finalized or recognized for carriage until full payment is cleared at our headquarters.
Departure Protocols, Terminal Rules, and Identification Requirements
Private aviation operates under stringent national and international statutory frameworks. Passenger adherence to departure timelines and legal compliance is non-negotiable.
Identification Standards
Every passenger must present valid government-issued identification; specifically, a valid passport with at least six months of validity remaining for international routes, or a government NRIC for permitted domestic movements upon arrival on the day of travel. The name on the documentation must match the flight manifest precisely. Failure to present valid government identification will result in immediate denial of boarding. This scenario is categorized as a client-initiated cancellation on the day of travel, and the passenger will forfeit the standard percentage associated with same-day cancellations.
Arrival Windows and No-Show Rules
Passengers must arrive at the designated private terminal or airport checkpoint exactly 1 hour prior to the scheduled departure time. This time is vital to facilitate ground handling, manifest permit, and baggage security screening.
Arriving later than this designated timeframe or failing to appear at the airport entirely constitutes a "No-Show." In a No-Show event, the flight status transitions to a cancelled journey. Because aircraft scheduling and airport slot allocations cannot be recovered retroactively, no refunds, credits, or adjustments will be provided under any circumstances for a No-Show.
Cancellation Framework and Cost Adjustments
We recognize that travel plans can shift. We maintain a transparent tiered cancellation structure based on the remaining timeline before departure.
| Cancellation Timeline | Return Allocation | Deducted Administrative Charge |
|---|---|---|
| Up to 24 Hours Prior to Flight Date | Full Fees Returned | 0% Retained |
| On the Actual Day of the Journey | Half Fees Returned | 50% Retained |
Refund Processing Operations
When a cancellation qualifies for a partial or complete refund, Brantoreva initiates billing processing through our accounting network. The passenger must provide valid, accurate bank routing credentials to facilitate a direct electronic transfer.
We process these funds and issue the payment instruction to our banking partner within 24 hours of receiving the cancellation request and correct banking details. While our internal dispatch occurs within one business day, the timeframe for the funds to become visible in the individual’s personal account can take up to 7 business days, depending entirely on the transaction processing speeds of the passenger's specific banking institution.
Legal Compliance and Regulatory Jurisdiction
Governing Law
These terms, along with all associated platform transactions and transport engagements, are governed, construed, and enforced in accordance with the laws of the Republic of Singapore. Any disputes arising directly from these conditions fall under the exclusive jurisdiction of the Courts of Singapore.
Aviation Regulatory Compliance
All flight coordination operates under the statutory oversight of the Civil Aviation Authority of Singapore (CAAS) and conforms to the Air Navigation Act. Passenger conduct, baggage limitations, and safety procedures must strictly mirror international aviation safety standards enforced within Singapore air space.
Content Integrity and Acceptable Platform Use
Users are prohibited from reverse-engineering this platform, inserting malicious code, or exploiting the booking mechanism. Brantoreva reserves the right to terminate access or cancel holds if fraudulent activity, structured data scraping, or platform misuse is detected.